30% more weekly customers from reviews

The challenge

Aggieland Carpet Cleaning did high-quality work but had no system to make its reputation visible to customers searching for reliable carpet cleaning.

Our approach

1. 01 Implemented a system to consistently capture customer feedback as public social proof.
2. 02 Optimized their online presence so the growing library of reviews was front and center.

The outcome

The focus on reputation delivered a 30-50% revenue increase and 30% more weekly customers.

How carpet-cleaning customers choose

Carpet and upholstery cleaning is a trust-and-reputation purchase. Homeowners invite a stranger into their home, so social proof carries most of the decision.

• A visible base of recent, positive reviews is one of the strongest signals customers use to choose a home-service cleaner.
• Demand softens in slow seasons, so consistent visibility helps smooth the revenue dips most cleaners face.
• Repeat and referral business is a large share of revenue, making reputation and follow-up especially valuable.