SERVICELINE PRO LLC - PRIVACY POLICY

Last Updated: February 10, 2026

1. INTRODUCTION

ServiceLine Pro LLC (“ServiceLine Pro,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

Visit our website (servicelinepro.com)
Use our services (SEO, Google Ads, Website Design, SMS Marketing)
Contact us or book a strategy call
Interact with our marketing materials

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

2. COMPANY INFORMATION

Legal Name: ServiceLine Pro LLC
Doing Business As: ServiceLine Pro
Business Address: 8770 Huntfield St, Tampa, FL 33635, United States
EIN: 41-3422901
Phone: (813) 521-3199
Email: contact@servicelinepro.com
Website: servicelinepro.com

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Contact Forms & Strategy Call Bookings:

Full name
Business name
Email address
Phone number
Business address
Industry/service type
Website URL
Information about your business and marketing needs

Service Engagement:

Billing information (credit card details, bank account information)
Tax identification numbers (EIN, SSN for sole proprietors)
Business licenses and documentation
Login credentials for third-party platforms (Google Ads, Google Analytics, etc.)

SMS Marketing Program:

Mobile phone numbers
Opt-in consent records
Message history and engagement data
Customer preferences

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

Website Usage Data:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website/source
Date and time of visit
Clickstream data

Cookies & Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience
See Section 7 for detailed information about cookies

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources:

Google Services:

Google Analytics data (website traffic, user behavior)
Google Ads performance data
Google Search Console data (search rankings, clicks)

Advertising Platforms:

Bing Ads, Yahoo Ads performance data
Campaign metrics and conversion data

Public Sources:

Business information from public directories
Industry data and market research

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Service Delivery

Provide SEO, Google Ads, Website Design, and SMS Marketing services
Manage your account and service agreements
Communicate with you about your services
Process payments and billing
Provide customer support

4.2 Marketing & Communications

Send you marketing emails about our services (with your consent)
Send SMS messages (only if you opt-in to our SMS program)
Share case studies, industry insights, and company updates
Respond to your inquiries and requests

4.3 Analytics & Improvement

Analyze website traffic and user behavior
Improve our website, services, and user experience
Conduct market research and competitive analysis
Develop new services and features

4.4 Legal & Compliance

Comply with legal obligations and regulations
Enforce our Terms & Conditions
Protect against fraud, abuse, and security threats
Resolve disputes and investigate complaints

4.5 Business Operations

Maintain business records and documentation
Conduct internal audits and quality assurance
Train staff and improve service delivery
Manage vendor and partner relationships

5. SMS MESSAGING PROGRAM (A2P 10DLC COMPLIANCE)

If you opt into our SMS Marketing services, the following privacy practices apply:

5.1 SMS Data Collection

We collect and process:

Your mobile phone number
Opt-in consent records (date, time, method)
Message delivery status
Message engagement (opens, clicks, replies)
Opt-out requests

5.2 How We Use SMS Data

Transactional Messages:

Appointment confirmations and reminders
Service updates and notifications
Customer support communications

Marketing Messages:

Promotional offers and discounts
Company updates and announcements
Marketing campaigns (only with your consent)

5.3 SMS Consent & Opt-Out

Consent is voluntary: You are not required to opt-in to SMS messages to use our services
Opt-out anytime: Reply STOP to any message to unsubscribe immediately
We honor opt-outs: Once you opt-out, we will not send you further SMS messages unless you opt back in

5.4 SMS Data Sharing

We do NOT sell your phone number or SMS data to third parties
We share SMS data only with:
- SMS service providers (for message delivery)
- Mobile carriers (AT&T, Verizon, T-Mobile, etc.)
- The Campaign Registry (TCR) for A2P compliance verification

5.5 SMS Data Retention

We retain SMS consent records for at least 4 years (TCPA compliance requirement)
Message history is retained for up to 2 years for service delivery and compliance purposes
You can request deletion of your SMS data at any time (see Section 11)

5.6 A2P 10DLC Compliance

ServiceLine Pro is registered with The Campaign Registry (TCR) for A2P 10DLC messaging. We comply with:

Telephone Consumer Protection Act (TCPA)
CTIA Messaging Principles and Best Practices
FCC regulations for commercial text messaging
Carrier-specific policies and requirements

6. HOW WE SHARE YOUR INFORMATION

6.1 We Do NOT Sell Your Personal Information

ServiceLine Pro does NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2 Service Providers & Vendors

We share your information with trusted third-party service providers who assist us in operating our business:

Marketing & Advertising Platforms:

Google (Google Ads, Google Analytics, Google Search Console)
Bing Ads, Yahoo Ads
These platforms process data to deliver advertising and analytics services

SMS Service Providers:

SMS gateway providers for message delivery
Mobile carriers (AT&T, Verizon, T-Mobile, etc.)
The Campaign Registry (TCR) for A2P compliance

Website & Technology Services:

Website hosting providers
Email service providers
CRM and marketing automation platforms
Payment processors (for billing and payments)

Professional Services:

Legal advisors and accountants
Business consultants and auditors

Data Processing Agreements:

All service providers are contractually obligated to protect your data
They may only use your information to provide services to us
They cannot use your data for their own purposes

6.3 Business Transfers

If ServiceLine Pro is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or website notice.

6.4 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders, subpoenas, or legal processes
Government or regulatory requests
Protection of our legal rights and property
Prevention of fraud, abuse, or illegal activity
Protection of the safety of our employees, clients, or the public

6.5 With Your Consent

We may share your information with third parties when you explicitly consent or direct us to do so.

6A. MOBILE INFORMATION PRIVACY & SHARING POLICY

ServiceLine Pro is committed to protecting your mobile phone number and SMS data with the highest standards of privacy.

6A.1 We Do NOT Sell or Share Your Mobile Information

WE DO NOT:

Sell your mobile phone number to third parties
Rent your mobile phone number to marketers or data brokers
Trade your mobile phone number with other companies
Share your SMS data for third-party marketing purposes
Use your phone number for purposes beyond what you consented to

IMPORTANT NOTICE: Your mobile phone number and SMS messaging data are treated as highly confidential information. We will NEVER sell, rent, trade, or share your mobile information with third parties for their marketing purposes.

6A.2 Limited Sharing for Service Delivery Only

We share your mobile phone number ONLY with the following parties, and ONLY for the purpose of delivering SMS services to you:

SMS Gateway Providers:

Purpose: To transmit SMS messages to your mobile device
Examples: Twilio, Bandwidth, Telnyx, or similar SMS platforms
Usage: Message delivery and transmission only

Mobile Carriers:

Purpose: To deliver messages through cellular networks
Examples: AT&T, Verizon, T-Mobile, Sprint, US Cellular, etc.
Usage: Network transmission and delivery confirmation

The Campaign Registry (TCR):

Purpose: A2P 10DLC compliance verification and registration
Usage: Verify our business legitimacy and messaging compliance
Note: Required by law for commercial SMS messaging

Contractual Protections:

All service providers are bound by strict confidentiality agreements
They are contractually prohibited from using your mobile information for any purpose other than providing SMS services on our behalf
They cannot sell, share, or use your data for their own marketing
They must comply with all applicable privacy laws (TCPA, CCPA, etc.)

6A.3 Your Control Over Mobile Information

You have complete control over your mobile phone number and SMS data:

Opt-Out Anytime:

Reply STOP to any message to unsubscribe immediately
Your opt-out request is processed within seconds
You will receive one final confirmation message

Request Deletion:

Contact us at contact@servicelinepro.com or (813) 521-3199
We will delete your phone number from our active messaging lists
Opt-out records retained for 4 years (TCPA compliance requirement)

Update Information:

Contact us to update your mobile phone number
Update your preferences (message frequency, content type)

Access Your Data:

Request a copy of your SMS data and consent records
Request information about how your mobile data is used
We will respond within 30 days

6A.4 Mobile Information Security

Your mobile phone number is protected by industry-leading security measures:

Technical Safeguards:

Encryption during transmission (SSL/TLS)
✅ Encryption at rest (database encryption)
Secure API connections with SMS providers
Regular security audits and vulnerability assessments

Administrative Safeguards:

Access controls (only authorized personnel can access mobile data)
Employee training on data privacy and TCPA compliance
Confidentiality agreements with all staff and contractors
Need-to-know basis for data access

Physical Safeguards:

Secure data centers with restricted access
Backup systems and disaster recovery plans
Regular monitoring and intrusion detection

Compliance Standards:

TCPA (Telephone Consumer Protection Act)
CTIA Messaging Principles and Best Practices
CCPA/CPRA (California privacy laws)
Carrier-specific security requirements

6A.5 Retention of Mobile Information

Active Subscribers:

Your mobile phone number is retained while you are opted-in to our SMS program
Used only for sending messages you have consented to receive

Opt-Out Records:

Retained for at least 4 years after opt-out (TCPA compliance requirement)
Ensures we never accidentally re-add you to our messaging lists
Protects both you and us from compliance violations

After Opt-Out:

Your phone number is removed from active messaging lists immediately
Deleted from our systems after the required retention period
Exception: May be retained longer if required by law or legal proceedings

Message History:

Retained for up to 2 years for service delivery and compliance purposes
Used for quality assurance, dispute resolution, and compliance audits
Securely deleted after retention period expires

6A.6 Third-Party Marketing – Absolute Prohibition

We will NEVER:

Sell your phone number to data brokers, list brokers, or marketing companies
Share your phone number with third parties for their direct marketing
Rent or lease your mobile information to other businesses
Trade your phone number as part of any business arrangement
Allow third parties to send you messages on our behalf (unless you separately opt-in with them)
Use your phone number for purposes other than those explicitly disclosed in this policy

Your mobile phone number is YOUR property, and we treat it with the utmost respect and confidentiality.

6A.7 Questions About Mobile Information Privacy

If you have any questions, concerns, or requests regarding your mobile phone number or SMS data privacy, please contact us:

ServiceLine Pro LLC
8770 Huntfield St
Tampa, FL 33635
United States

Phone: (813) 521-3199
Email: contact@servicelinepro.com
Website: servicelinepro.com

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM EST

We will respond to all mobile privacy inquiries within 48 hours.

7. COOKIES & TRACKING TECHNOLOGIES

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize you, remember your preferences, and improve your experience.

7.2 Types of Cookies We Use

Essential Cookies:

Required for website functionality
Enable core features like security and account access
Cannot be disabled

Analytics Cookies:

Google Analytics (tracks website traffic and user behavior)
Help us understand how visitors use our website
Allow us to improve website performance

Advertising Cookies:

Google Ads (tracks ad performance and conversions)
Help us measure the effectiveness of our advertising campaigns
May be used for remarketing purposes

7.3 Third-Party Cookies

Our website may contain third-party cookies from:

Google (Analytics, Ads, Tag Manager)
Social media platforms (if embedded content is present)

These third parties have their own privacy policies governing their use of cookies.

7.4 Managing Cookies

You can control cookies through your browser settings:

Block all cookies: May affect website functionality
Delete cookies: Removes existing cookies from your device
Opt-out of Google Analytics: Use the Google Analytics Opt-out Browser Add-on

Note: Disabling cookies may limit your ability to use certain features of our website.

8. DATA SECURITY

8.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information:

Technical Safeguards:

SSL/TLS encryption for data transmission
Secure servers and firewalls
Regular security audits and vulnerability assessments
Access controls and authentication protocols

Administrative Safeguards:

Employee training on data privacy and security
Confidentiality agreements with employees and contractors
Limited access to personal information (need-to-know basis)

Physical Safeguards:

Secure facilities and equipment
Restricted access to physical records

8.2 No Guarantee of Security

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8.3 Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you as required by applicable law.

9. DATA RETENTION

9.1 How Long We Keep Your Information

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Maintain business records

Specific Retention Periods:

Active Clients:

Retained for the duration of the service relationship plus 7 years (tax and legal compliance)

Former Clients:

Retained for 7 years after service termination (business records, tax compliance)

SMS Consent Records:

Retained for at least 4 years (TCPA compliance requirement)

Website Analytics:

Google Analytics data retained for 26 months (default setting)

Marketing Communications:

Retained until you unsubscribe or request deletion

9.2 Deletion of Data

After the retention period expires, we will securely delete or anonymize your personal information unless we are required by law to retain it longer.

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

10.1 Access & Portability

Right to Access: Request a copy of the personal information we hold about you
Right to Portability: Receive your data in a structured, machine-readable format

10.2 Correction & Update

Right to Correction: Request correction of inaccurate or incomplete information
Right to Update: Update your contact information and preferences

10.3 Deletion

Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
Right to Be Forgotten: Request removal of your data from our systems

10.4 Opt-Out & Objection

Right to Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
Right to Object: Object to certain processing activities (e.g., direct marketing)

10.5 Restriction

Right to Restriction: Request that we limit how we use your information in certain circumstances

10.6 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know:

Categories of personal information collected
Sources of personal information
Purposes for collecting and sharing personal information
Categories of third parties with whom we share information

Right to Delete:

Request deletion of personal information (subject to exceptions)

Right to Opt-Out of Sale:

We do NOT sell your personal information
You do not need to exercise this right

Right to Non-Discrimination:

We will not discriminate against you for exercising your privacy rights

Shine the Light Law:

Request information about disclosure of personal information to third parties for direct marketing purposes
We do NOT share your information for third-party direct marketing

10.7 How to Exercise Your Rights

To exercise any of these rights, contact us:

Email: contact@servicelinepro.com
Phone: (813) 521-3199
Mail: ServiceLine Pro LLC, 8770 Huntfield St, Tampa, FL 33635

We will respond to your request within 30 days (or as required by applicable law).

Verification: We may ask you to verify your identity before processing your request to protect your privacy and security.

11. CHILDREN’S PRIVACY

ServiceLine Pro’s services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 13, please contact us immediately at contact@servicelinepro.com.

12. INTERNATIONAL DATA TRANSFERS

ServiceLine Pro is based in the United States. If you are accessing our website or services from outside the United States, please be aware that:

Your information will be transferred to and processed in the United States
U.S. data protection laws may differ from those in your country
By using our services, you consent to the transfer of your information to the United States

We take reasonable steps to ensure your information is protected in accordance with this Privacy Policy, regardless of where it is processed.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or resources that are not operated by ServiceLine Pro.

We are not responsible for:

The privacy practices of third-party websites
The content or accuracy of third-party websites
Any data collection by third-party websites

We encourage you to review the privacy policies of any third-party websites you visit.

14. DO NOT TRACK SIGNALS

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked.

Our website does not currently respond to DNT signals. We use cookies and tracking technologies as described in Section 7, regardless of DNT settings.

15. CHANGES TO THIS PRIVACY POLICY

ServiceLine Pro reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date.

Material Changes:

For significant changes, we will make reasonable efforts to notify you via email or website notice
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: